> Destinations > Dominican Republic > Trip Reports > Trip Report
Excellent service by the very friendly staff. in the restaurants, bars, cleaning staff & garden staff etc.
Disappointed by the cleanliness, I saw only the foyer & foyer washrooms washed with soapy water,
everywhere else was sweeping with brush & broom as a result saw many dust bunnies along the halls & staircase & a definite mark between the well travelled areas and the not so well travelled!
Also the pool area, my beach bag was well & truly dirty when I left after a weeks' stay.
Another big accident & safety problem was the pools. I was fed up with stubbing my feet when getting in and out of the one pool. There were circular stairs with no markings on them & in the sun it was very difficult to see to get in & out both for adults & children. Also in both pools there was NO handrail either at the edge or at the centre of the steps.
Our rooms had a continual supply of little ants crawling over the bathroom vanity and on the furniture. I felt it necessary to check the bed every night for unwanted visitors. A couple of times no bottled water was left & no towels.
The food at the al la carte restaurants was very good, also the wine list.
The general dining room excelled themselves a couple of times, but generally the food was very dried out and had obviously been served several times before!! I thought along with others that the chicken & pork were undercooked. Breakfast was the best with the freshly cooked eggs & omelettes. The food from the grills on the beachfront open restaurants was general very good, except for the salad being left out in the sun too long.
Overall I and my group will not be returning to this resort. It is not in our opinion worthy of 4 stars.
We thank the staff for making our trip worthwhile.
From a group of 8 from Ontario
Thanks to Tim for this trip report ...