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My husband and I were booked into Sun Village on Jan 15/04 - took a taxi from the Merengue where we had spent the first week with friends. Upon arrival at Sun Village management informed us that there was no room available - we booked in October. They would accommodate us next door in their 'sister' resort - the Hacienda which was comparable. NOT SO. As it turned out there were numerous couples that were bumped out of the resort. I find it deporable that a resort can take your money in October and then wait until you reach their front desk to tell you they don't have room. Not a class act gentlemen. The Hacienda next door is a 2 star at best and after walking around Sun Village (the bathroom at the Coconuts is terrible), service and food average, I would suggest that Sun Village itself is a 3 star at best. It looks pretty on the outside and their website is fantastic but don't be fooled. In the future we will not visit Sun Village (or any EMI resort) or the Hacienda. If you want a real 4 or 5 star stay at the Rui or Fiesta resorts.
Thanks to Dale & Dorothy for this trip report ...
January 2004
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